Refund policy

At Furnalume, we want you to feel confident about your purchase. If you are not completely satisfied with your order, we are here to help.

1. Order Changes or Cancellations

Orders may be changed or cancelled free of charge within 24 hours of purchase, provided the order has not shipped or entered production.

For eligible cancellation requests made after 24 hours but before shipment, a 10% cancellation fee will apply.

Once an order has shipped, it can no longer be cancelled. Eligible items may be returned after delivery according to the terms below.

Customized or made-to-order products cannot be cancelled once production has begun.

2. 30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must be:

New and unused
Uninstalled
Undamaged
In its original packaging
Returned with all original parts, accessories, hardware, and manuals

Returns requested more than 30 days after delivery cannot be accepted.

3. Returns for Personal Reasons

If you wish to return an item for reasons such as size, color, style, preference, or because the item is no longer needed:

The customer is responsible for return shipping costs.
A 10% restocking fee will be deducted from the refund.
Original shipping or additional delivery service fees, if any, are non-refundable after the service has been completed.

Please contact us before returning any item. Unauthorized returns may not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at service@furnalume.com.

Please provide:

Your order number
A description of the issue
Clear photos or videos of the product
Photos of the packaging when applicable

Once the issue has been verified, Furnalume may provide replacement parts, a replacement product, or a refund depending on the situation.

For verified damaged, defective, or incorrect items:

No restocking fee will apply.
Furnalume will cover the approved return shipping cost when a return is required.

5. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Customized or personalized products
Made-to-order products after production has begun
Final sale items
Gift cards
Products that have been installed, used, modified, or damaged after delivery

Products damaged due to misuse, improper installation, unauthorized modification, or improper handling are not considered manufacturing defects.

6. How to Start a Return

To request a return, please email:

service@furnalume.com

Include your:

Order number
Reason for return
Photos or videos if the item is damaged or defective

If your return is approved, we will provide return instructions and the appropriate return address.

Please do not send products back without receiving return authorization from Furnalume first.

7. Return Shipping

For returns caused by personal preference or other non-defective reasons, the customer is responsible for the return shipping cost.

For approved returns involving verified damage, defects, or incorrect items, Furnalume will cover the return shipping cost.

Customers are responsible for ensuring returned products are securely packaged to prevent damage during return transportation.

8. Refunds

Once your returned item is received and inspected, we will notify you of the refund status.

Approved refunds will normally be issued to your original payment method within 7 business days.

For non-defective returns, the applicable 10% restocking fee and any other previously disclosed non-refundable charges will be deducted from the refund.

After the refund is issued, your bank or payment provider may require additional time to process and post the funds to your account.